Efficient customer-related strategy is all-important for specific kinds of activities. We can offer for such companies our special adjusted solutions. Advantages for consulting and juridical companies: · Creation of unified data base of clients; · Adoption and replacement of specialists’ knowledge. While the one is absent (vacation, sick leave, business trip) the other can replace him successfully; · Increase of transparency in operation of sales and service departments; · Prime cost reduction of customer servicing during its quality increase; · Document flow management of all customers relationship; · Unified Bank of knowledge; · Protection from clients base disclosure to competitors; · Possibility of efficient sales management in regions. Advantages for software companies and system integrators: - Increase of payments effectiveness for license (warranty) follow-up maintenance;
- Increase of software sales thanks to competent and successive work with each potential client;
- Handy front-office functional for sales managers;
- More complete and easy way of data collection about mistakes and requests of users on software functionality enlargement;
- Working load reduction of customer support (follow-up maintenance) department when change versions, install releases and patches;
- Handy MS CRM functional for operation of hot line or help desk;
- Possibility to estimate effectiveness of participation in exhibitions and other similar actions;
- Possibility to run a unified base with license numbers, registration keys and etc.
Advantages for companies of services:- Increase of repeated sales;
- Running and taking stock of personal man-hours for each client (order);
- Creation of production line technology of servicing;
- Tracking of all stages of client’s inquiry (order);
- Well-timed alarm of clients by the time of necessary support servicing;
- Planning and successful arrangement of marketing campaigns.
|