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Efficient customer-related strategy is all-important for specific kinds of activities. We can offer for such companies our special adjusted solutions.

 

Advantages for consulting and juridical companies:

 

·         Creation of unified data base of clients;

·         Adoption and replacement of specialists’ knowledge. While the one is absent (vacation, sick leave, business trip) the other can replace him successfully;

·         Increase of transparency in operation of sales and service departments;

·         Prime cost reduction of customer servicing during its quality increase;

·         Document flow management of all customers relationship;

·         Unified Bank of knowledge;

·         Protection from clients base disclosure to competitors;

·         Possibility of efficient sales management in regions.  

 

Advantages for software companies and system integrators:

 

  • Increase of payments effectiveness for license (warranty) follow-up maintenance;
  • Increase of software sales thanks to competent and successive work with each potential client;
  • Handy front-office functional for sales managers;
  • More complete and easy way of data collection about mistakes and requests of users on software functionality enlargement;
  • Working load reduction of customer support (follow-up maintenance) department when change versions, install releases and patches;
  • Handy MS CRM functional for operation of hot line or help desk;
  • Possibility to estimate effectiveness of participation in exhibitions and other similar actions;
  • Possibility to run a unified base with license numbers, registration keys and etc.       

Advantages for companies of services:

  • Increase of repeated sales;
  • Running and taking stock of personal man-hours for each client (order);
  • Creation of production line technology of servicing;
  • Tracking of all stages of client’s inquiry (order);
  • Well-timed alarm of clients by the time of necessary support servicing;
  • Planning and successful arrangement of marketing campaigns.